Refund Policy
Payments made for an AI Trading License or digital services are generally considered final after successful activation or delivery of the applicable service.
If a payment has been completed but the applicable AI Trading License has not yet been activated, the user may contact Netvix Global Support for payment verification and review.
If the same payment is accidentally submitted more than once, the user should contact support with the relevant transaction details. Duplicate payments may be reviewed and handled according to the applicable payment verification process.
If a payment is debited from the user's account but the corresponding License or service is not successfully activated, the user should contact support and provide the transaction details for verification.
Once an AI Trading License has been successfully activated and the applicable digital service has been made available, the payment is generally non-refundable.
Users are responsible for verifying payment information before completing a transaction. Payments sent to an incorrect or unauthorized payment address may not be eligible for a refund.
Transactions identified as fraudulent, unauthorized, suspicious, or in violation of platform rules may be investigated before any refund or adjustment is considered.
Refund requests are reviewed individually based on the transaction status, payment records, License activation status and applicable platform rules.
A refund is not automatic merely because a request has been submitted.
Where a refund is approved, the processing method and time may depend on the original payment method, payment provider and applicable verification procedures.
Netvix Global may update this Refund Policy from time to time. The updated version will be published on the platform with the applicable update date.
For refund-related questions or payment issues, contact: